Last updated: 29 September 2026
1. Who we are
This website, espoirlondon.com, is operated under the trading name Espoir London by:
AB Com BV
Rue Picard 7, Box 100, 1000 Brussels, Belgium
Company number: 1020012804 | VAT: BE1020012804
Email: info@espoirlondon.com | Phone: +44 20 4634 6819
These terms apply to every order placed through this website. The version published at the time of your order applies to that order; later changes never apply retroactively.
2. How we work
Espoir London is an online webshop only and a dropshipping store. We deliver to the UK only. Our products are manufactured in China and shipped directly to you by our fulfilment partner in Ningbo, China. Orders are processed within 1 to 3 business days and transit takes 8 to 10 business days, so you receive your order at the latest within 13 business days. Returns are sent to our fulfilment partner's warehouse in China; see our Return, Cancellation & Refund Policy for the details and the estimated return costs.
3. Prices
All prices include VAT. The price you see at checkout is the final price you pay: you never pay customs duties, import taxes or handling fees on delivery, and if a carrier charges them anyway, we reimburse them in full. If a price contains an obvious error, we contact you before processing your order; you may then confirm at the correct price or cancel free of charge.
4. Your order and the contract
Your order is placed when you complete checkout and confirm your payment. The contract is concluded when we send you the order confirmation by email. We may decline an order for legitimate reasons, for example suspected fraud or an address we cannot deliver to; in that case we inform you and refund any payment in full.
You can cancel your order free of charge at any time before dispatch by contacting us.
5. Delivery
We deliver at the latest within 13 business days after your order confirmation, and in any event within 30 days. If we cannot deliver on time, we inform you and you may set an additional reasonable period; if we still fail to deliver, you may cancel the order and receive a full refund without delay. The risk of loss or damage passes to you when you (or someone you designate) physically receive the goods. If your parcel is lost in transit, we resend it or refund you in full.
6. Right to cancel
You may cancel your purchase without giving any reason. The 14-day cancellation period starts on the day after delivery and is for telling us; from that moment a second period of 14 days runs for sending the goods back, and dispatching them within that period is enough. We voluntarily extend the first period to 30 days on the same conditions. The full conditions, the model withdrawal form, the return address and the estimated return costs are set out in our Return, Cancellation & Refund Policy, which forms part of these terms.
7. Your statutory rights
Your statutory rights under the consumer law that applies to you, including the Consumer Rights Act 2015 for consumers in the UK, apply to everything you buy from us. If a product is faulty, does not match its description or you received the wrong item, you are entitled to a repair, a replacement or a refund at our expense, including all return shipping costs. These rights are not limited by any manufacturer's warranty. Contact us with your order number and photos of the issue.
8. Product information
We describe our products, materials, sizes and images as accurately as we can. If a product does not conform to what you ordered, your rights under section 7 apply in full.
9. Payment
We accept card payments with Visa, Mastercard and American Express. Payments are processed by our payment providers; we never store your full card details. No additional product or service is ever added to your order without your express consent.
10. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for intentional fault or gross negligence, or your statutory rights as a consumer, including your right to cancel and your rights for faulty goods.
11. Intellectual property
The content of this website (texts, images, design) is protected by intellectual property rights. You may not reproduce or commercially exploit it without our permission.
12. Complaints and disputes
If you have a complaint, contact us first at info@espoirlondon.com and we will do our best to resolve it. If we cannot resolve it together, you can turn to the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur, North Gate II, Boulevard du Roi Albert II 8, 1000 Brussels, www.mediationconsommateur.be) or to an alternative dispute resolution body in your country of residence.
13. Governing law and courts
These terms are governed by Belgian law. As a consumer you always keep the protection of the mandatory consumer law of the country where you live, and you may bring proceedings before the courts of your country of residence.
14. Severability
If any provision of these terms is found invalid, the remaining provisions remain in force.
15. Contact
Email: info@espoirlondon.com | Phone: +44 20 4634 6819
Customer service: Monday to Friday, 9:00-17:00 (CET)
AB Com BV, Rue Picard 7, Box 100, 1000 Brussels, Belgium. Company number 1020012804. VAT BE1020012804.
Fulfilment warehouse (returns): Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China