Last updated: 29 September 2026
Where we deliver
We deliver to the UK only.
Where your order ships from
Espoir London is a dropshipping store. Your order is shipped directly to you by our fulfilment partner, Ningbo DayOne Technology Co. Ltd, from their warehouse in Ningbo, China. Delivery therefore takes longer than from a UK warehouse.
Delivery time
Orders are processed within 1 to 3 business days. Transit then takes 8 to 10 business days. In total you receive your order at the latest within 13 business days after your order confirmation. Business days exclude weekends and public holidays. If your order is late, contact us and we will resolve it.
Shipping costs and import charges
Shipping to the UK is free. The price at checkout is the final price: you never pay customs duties, import taxes or handling fees on delivery. If a carrier charges them anyway, we reimburse them in full.
Tracking
Every order receives a tracking number by email once it has been dispatched.
Lost parcels
If your parcel is lost in transit, we resend your order or refund you in full.
Returns
Returns are sent to our fulfilment partner's warehouse in China. The conditions and the estimated return costs are in our Return, Cancellation & Refund Policy.
Contact
Email: info@espoirlondon.com | Phone: +44 20 4634 6819
Customer service: Monday to Friday, 9:00-17:00 (CET)
Trader: AB Com BV, Rue Picard 7, Box 100, 1000 Brussels, Belgium. Company number 1020012804. VAT BE1020012804.
Fulfilment warehouse: Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China