Last updated: 29 September 2026
Return, Cancellation & Refund Policy
Espoir London is a trading name of AB Com BV, Rue Picard 7, Box 100, 1000 Brussels, Belgium. Company number 1020012804. VAT BE1020012804.
Your right to cancel (2 x 14 days)
As a consumer you may cancel your purchase without giving any reason. The cancellation period is 14 days and starts on the day after you (or someone you designate) receive the goods. Within this period you only need to tell us that you want to cancel.
From the day you tell us, a second period of 14 days runs in which you send the goods back. It is enough that you dispatch the goods before this second period ends.
We voluntarily extend the first period: you may tell us that you want to return your order up to 30 days after receiving it, for any reason, under exactly the same conditions.
How to tell us
You can tell us in any way you like. None of these channels is required:
You do not need our approval to return an order, and a return is never refused because you did not contact us in advance.
Returning the goods
Our goods are shipped directly by our fulfilment partner in China, so returns are sent to their warehouse:
Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China
If you return goods because you changed your mind, you pay the direct cost of sending them back, estimated at £18 to £26 depending on the carrier and the weight of the parcel. We recommend a tracked service and keeping your proof of postage.
Condition of the goods
You may try on and inspect the goods as you would in a shop. A return is never refused because an item was tried on, because tags are missing, or because the original packaging is not used. We never charge restocking fees.
Refunds
We refund everything you paid, including the standard delivery cost, no later than 14 days after the day you told us you are cancelling. We may withhold the refund until we have received the goods back or you have supplied proof that you have sent them, whichever is earlier. The refund is made with the payment method you used, at no cost to you.
Cancelling before dispatch
You can cancel your order free of charge at any time before it is dispatched by contacting us. You then receive a full refund.
Faulty, damaged or incorrect items
If an item is faulty, damaged on arrival or not what you ordered, we cover all costs, including return shipping, and you are entitled to a repair, a replacement or a refund. Your statutory rights under UK consumer law (including the Consumer Rights Act 2015) apply in full and are not limited by any manufacturer's warranty. Contact us with your order number and a photo of the issue.
Import charges
The price at checkout is the final price. You never pay customs duties, import taxes or handling fees on delivery. If a carrier charges them anyway, we reimburse them in full.
Contact
Email: info@espoirlondon.com | Phone: +44 20 4634 6819
Customer service: Monday to Friday, 9:00-17:00 (CET)
Trader: AB Com BV, Rue Picard 7, Box 100, 1000 Brussels, Belgium. Company number 1020012804. VAT BE1020012804.
Model withdrawal form
(Complete and return this form only if you wish to cancel your order. Using this form is optional: you may also tell us by email, by phone or by any other clear statement.)
To: AB Com BV (Espoir London), Rue Picard 7, Box 100, 1000 Brussels, Belgium, info@espoirlondon.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods: ______
Order number: ______
Ordered on (*) / received on (*): ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is sent on paper): ______
Date: ______
(*) Delete as appropriate.